Frequently Asked Questions

If we accidentally sent you the wrong item according to your order from bebetos.nl, or if your order is incomplete, please contact us. We will try to resolve your complaint as quickly as possible.

You can change your order if we haven't yet packed your items. Therefore, please contact customer service as soon as possible with your change. However, we cannot guarantee that we can process the change if your order is already packed and ready for shipment. 

We deliver most items from stock. Orders placed on weekdays before 3:00 PM (CEST) and paid for via iDeal (if in stock) will be shipped within 1-3 business days.

Personalized items

Personalized items have a longer delivery time because they must be customized to your specific needs. Delivery times for these items are indicated on the product page.

If we accidentally sent you the wrong item according to your order from bebetos.nl, or if your order is incomplete, please contact us. We will try to resolve your complaint as quickly as possible.

After placing your order, you'll receive an order confirmation immediately. Didn't receive an email? First, check your spam folder.
If you don't find it there, something probably went wrong while entering your information.

Please check that you provided the correct email address when placing your order. If you don't find an order confirmation, please contact us to inquire about your order status.

You can return or exchange your order within 14 days of delivery. You can exchange it for a different size, a different color, or even completely different clothes, shoes, or accessories from our shop, or you can get your money back. Please contact .

Personalized products that are custom-made especially for you cannot be returned, except in the case of production errors.

Please read the rules for returns.

by email ( info@bebetos.nl ) and we aim to respond within 24 hours (except on Sundays and public holidays). We are also available via the bebetos.nl chat and social media.